Shipping & Terms

PLACING ORDERS

We are open Monday through Friday from 9:00 am to 5:00 pm, PST. You may place your order by calling us at 541-895-5152 or on our secured website. To view available products, please select a category on the main menu at the top of each page. We begin processing orders upon receipt and make every effort to ship orders within 24 hours of receipt.

SHIPPING RATES AND TERMS as of March 1, 2023

Due to rising shipping costs from carriers, we are switching away from flat rate shipping and will now be charging shipping rates based on the weight and location of your order. You may choose to have your order shipped via UPS Ground or USPS Priority Mail and rates will display in your shopping cart. This includes shipments to Alaska, Hawaii, Puerto Rico, and Canada.

We do not guarantee any shipments to Canada and do not replace lost or undelivered packages. We are unable to guarantee shipments move through customs. Canada orders are placed at your own risk.

SHIPPING TO CANADA

Wise Woman Herbals' Licorice Solid Extract, Hawthorn Solid Extract and Women's Menocaps are available through our Canadian distributor: Ecotrend Ecologics, Ltd., 125 West 3rd Ave., Vancouver, BC V5Y 1E6 Tel: 604.876.9876 Fax: 604.876.9846 Canada Toll Free: 800.665.7065 For info: info@ecotrend.ca To order: orders@ecotrend.ca.

Rerouting Your Package
Sometimes a customer may forget to update their shipping address before placing an order online. If this is the case and you request for us to reroute your package to another address there will be a $20.00 charge for this service. Not all packages can be rerouted but we will confirm this option prior to making the change. Please call Customer Service in the event that you need a package rerouted.

PAYMENT TERMS

Payment with a valid credit card is due at the time of order placement.

BEST USED BY DATES

Each Wise Woman Herbals product is made in small batches for freshness and marked with a Best Used By Date. A Best Used By date is not an expiration date and does not mean that your product will "go bad" on that date. We simply acknowledge that product may not be as concentrated as intended after that date. We sell our products at regular price up to four months prior to the best used by date, to ensure that you have time to use that product prior to the date listed.

Products available with less than four months prior to their Best Used by date are sold at a discount. Please reach out to Customer Service to ask about availability of discounted items.

OUT OF STOCK ITEMS

If an item is out of stock, you may enter your email address in the product page and you will be sent a notification as soon as that item is available again.

RECYCLED MATERIALS

Wise Woman Herbals is environmentally friendly. We use recycled paper in our publications and recycled packaging materials for shipping. Materials that can no longer be used are either recycled or composted.